This article will detail the recent updates and improvements we have been making in the software.

What's New?

The new 8am™ MyCase interface offers a fresh, modern, and intuitive experience that simplifies the management of your law firm.

New MyCase User Interface

How can I manage and customize my notification preferences in the 8am MyCase application?

Why can’t I see the 'Firm Settings' option in the 8am MyCase application?

Only Admin Users can reset an account's MFA status.

Resetting Multi-Factor Authentication (MFA) for Users

Note: The 8am Community is currently in beta and available to a limited group of invited customers as we refine the experience.

Logging into the 8am Community

Use the articles in this section to help you setup your MyCase account, adjust your account's settings, edit firm user permissions, and more. This section will help you ensure that your MyCase account is configured properly so that you can begin utilizing the rest of the features we offer.

Account Setup & Settings

Congratulations on choosing MyCase for your business!

Onboarding for MyCase

This article will help you understand how account settings enable you to edit your profile and account preferences.

Navigating Settings in MyCase

This article will help you understand how to navigate the Dashboard in 8am™ MyCase.

8am™ MyCase Dashboard Navigation Overview

Learn how to navigate your data effortlessly and find specific records in seconds.

Using the Global Search Bar in MyCase

Interactive Getting Started Bar

No matter where you are in the system, you can always add a new item to MyCase without leaving the screen you are working on.

Add Item Menu - A Huge Time Saver!

There are several ways to create and print lists using the information you have brought into your 8am™ MyCase account.

How to create and print lists in MyCase

8am™ MyCase has both an iPhone and Android app that you can download for free on your phone.

MyCase App Overview

Get your firm's account up and running in no time.

How to Master MyCase

Using the Global Search Bar will help you conflict check in 8am MyCase.

Conflict Checking in MyCase

8am™ MyCase Brand FAQ

This article details the features, subscription pricing, and management steps for the MyCase Basic Tier.

MyCase Basic Tier

MyCase Overview

Adding a Payment Button to Your Website for Law Pay Customers Help Article

Connecting 2-way SMS Text Messaging on your Website

Updating Time Zones

As an admin user in 8am™ MyCase, you can change your firm contact information and upload a logo for the entire firm.

How to Change Firm Contact Information and Upload a Logo

A consolidated list of all the help resources relating to your firms settings, users, importing data, security and more.

Account Setup Guide

Your 8am™ MyCase account settings page allows you to edit your profile, notification preferences and add and edit custom fields.

How do I access my account settings page?

You can set up different office locations in MyCase if you firm has multiple locations.

Set up your Office Locations

This article will walk you through updating the credit/debit card that is on file for your law firm and reviewing your current subscription.

Updating Your Firm's Payment Information

Default billing rates can be customized and assigned to every employee of the firm.

Setting/Editing Default Billing Rates for Firm Employees

Request a W9 Form

This support article will guide you through the process of logging in to your MyCase account.

Logging In to MyCase

Account Setup

This article will explain the difference between admin and regular users, as well as show you how to make a regular user an admin user in 8am™ MyCase.

What's the difference between an admin user and a regular user?

You can deactivate a firm user with the steps in this article.

How do I deactivate a firm user?

This article will walk you through how to add multiple users to your 8am™ MyCase account at one time.

How to Bulk Add Users

This article will walk you through changing/updating your email address.

How do I update my email address?

Don't worry! Using our Forgot Password tool, you will be up and running again in no time.

Help! I forgot my password.

How to change your MyCase password when you are already logged into your account.

How can I change my password?

Firm users are the attorneys, paralegals, & staff who each have their own username and password for accessing your firm's MyCase account.

What are firm users?

If your 8am™ MyCase account is idle for a period of time, you will be automatically logged out to ensure your account remains secure.

Changing My Automatic Logout Time

This article will walk you through reactivating a deactivated firm user.

How do I reactivate a deactivated firm user?

This article will show you how to add an attorney, paralegal, or staff user to your account.

How do I add firm users to MyCase?

In 8am™ MyCase, you can manage the frequency and type of notifications you receive.

Edit Notification Settings

A firm's Admin Users have the ability to restrict access to the different features of MyCase on a per-user basis.

Editing User Access Permissions

This article outlines how to control case-based access and permissions for users, including attorneys.

How can I manage user access and permissions effectively in 8am?

Firm User Setup

This article will detail how to upgrade to an Advanced tier 8am™ MyCase subscription.

Upgrade to the Advanced Tier

The MyCase Advanced Tier is a premium legal management solution featuring high-level automation, desktop file integration via MyCase Drive, and advanced billing tools like Split Billing to help firms scale…

MyCase Advanced Tier

There are two options when choosing the billing cadence of your 8am™ MyCase subscription.

How do I switch to an annual subscription?

This article will outline steps to upgrade your 8am™ MyCase subscription.

How do I upgrade my MyCase subscription?

Your law firm can use 8am™ MyCase completely FREE during your trial period.

How do I start a free trial?

When your firm is ready to upgrade your account, you can enter your billing information directly into your MyCase account.

Upgrading Your MyCase Account

How do I cancel my MyCase Subscription?

MyCase has two billing subscriptions, month-to-month and annual.

How much does MyCase cost?

This article will show you how to review your subscription plan in your 8am™ MyCase account.

Reviewing your current subscription plan

How should I manage user counts and cancellations to optimize billing before subscription renewals?

How can I update my payment method for a past due notice in 8am MyCase, and ensure updates reflect properly?

This article provides a comprehensive overview of the MyCase Pro tier, the most popular subscription level for growing law firms.

MyCase Pro Tier

Your MyCase Subscription

Multi-Factor Authentication (MFA)

What web browser should I use for running MyCase?

The status page is MyCase's home for real-time information on system performance.

MyCase Status (System Performance)

Yes, MyCase is compatible with both PC and Mac platforms.

Is MyCase compatible with both PC and Mac?

No. For security reasons, you cannot login to your MyCase account from separate computers at once.

Can I login to my MyCase account from different computers simultaneously?

An overview of MyCase's Security Policies and steps you can take to protect your firm's data.

Security & Data Redundancy

MyCase has both an iPhone and Android app that you can download for free on your phone. You can access items while you are on the go.

MyCase on your Mobile Device

Compatibility & Security

This article will explain how to utilize the 8am™ MyCase Help Center for your support needs.

Using the Help Center

We are proud to offer the best customer service in the industry! Our support team is only a call, click, or email away.

What if I need help with something?

How to Contact MyCase Customer Support

Follow these steps to take a screenshot and send it to our support team for faster resolution of your support inquiries.

How to Take a Screenshot

Get Help

Schedule a Training

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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