If you have decided to cancel your MyCase Subscription, you can do so within MyCase Settings. Only users with access to billing preferences can cancel their MyCase subscription.
Cancellation requests are typically processed immediately after submission.
Your account will remain active until the end of your current billing cycle. After that, your firm will have 30 days of read-only access, after which the account will be fully deactivated.
The billing contact will receive an email confirmation when the cancellation is finalized at the end of the billing cycle.
Your account data will be deleted after the 30-day read-only access period unless exported beforehand.
Click Settings
Select Firm Settings.
Select Billing.
Scroll down to the bottom of the page until you see the Cancel My Subscription button.
The next screen asks the reason you are deciding to leave. Make sure to select the option that best describes your situation. Can we change your mind? If so, please let us know how. We always want to help and would love to discuss specific details by phone with you.
Make sure you see this confirmation message and verify that the information is correct. Your Account will be scheduled to deactivate before your next billing cycle, and your credit card will no longer be charged. You will also receive an email confirmation of the changes to your subscription. Please contact [email protected] if you have any further questions!
Before the account becomes inactive, ensure you export your data. To export documents, go to the specific case, select the Documents tab under Items & Info, click Actions, and choose Download All Case Documents. For invoices, navigate to Billing, select Invoices, choose 100 rows per page, check the box to select all invoices on the page, and then use Actions to export as a PDF.