Following along in 8am™ MyCase is recommended as you read the article.
Overview
⚠️ Reactivating a user may result in additional charges. Read the How do I add firm users to MyCase article to learn more.
Reactivating a Deactivated User
Navigate to the Settings page.
Go to the Firm Users tab on the left side panel.
Toggle the "Status" from Active to view the Inactive users. You will be taken to a list of all the deactivated users on your MyCase account. Click on the name of the user you want to reactivate.
You will be taken to their Contact Details page.
Click the Reactivate Attorney button below the photo/photo icon.
Note: Depending on the user type, the button will say Reactivate Attorney, Reactivate Paralegal, or Reactivate Staff.
A confirmation window will appear. To abort the reactivation, simply click Cancel. To move forward reactivating this user, click Confirm Reactivation.
The user will now be reactivated and able to access their MyCase account.