Overview
If you cannot authenticate your account via text message, email, or your authenticator app, you must contact your firm's Admin to reset it. Only Admin Users can reset an account's MFA status.
Resetting MFA for Non-Admin Users
If you are an Admin:
Navigate to your Settings.
Under the Firm tab, click Firm Users.
Find the User's Name who needs their MFA status reset.
Click Reset MFA under the MFA status column.
Once the Reset MFA button has been clicked, the impacted user will be prompted to select an MFA method following their next login attempt.
Resetting MFA for Admin Users
If you are the only admin user and need to reset your MFA, or if your account does not have an admin user, you will need to email: [email protected] so our team can manually validate your identity and reset MFA for you.
To contact support, you can also call 800-571-8062 or click the Get Support button, in your MyCase account, to chat with a live agent.
To learn more about MFA click here.