Overview
If you cannot authenticate your account via text message, email, or your authenticator app, you must contact your firm's Admin to reset it. Only Admin Users can reset an account's MFA status.
During the reset process, you may also choose to update any outdated contact information to ensure future authentication codes are sent to the correct email or phone number.
Resetting MFA for Non-Admin Users
If you are an Admin:
Navigate to your Settings in the MyCase application.
Under the Firm tab, select Firm Users.
Locate the user's name who requires an MFA reset.
Use the Reset MFA option in the MFA status column to initiate the reset process.
Once the Reset MFA button has been clicked, the impacted user will be prompted to select an MFA method following their next login attempt.
As part of this process, users will also have the option to select their preferred verification delivery method, such as email or text.
Resetting MFA for Admin Users
If you are the only admin user and need to reset your MFA, or if your account does not have an admin user, you will need to email: [email protected] so our team can manually validate your identity and reset MFA for you.
To contact support, you can also call 800-571-8062 or click the Get Support button, in your MyCase account, to chat with a live agent.
To learn more about MFA click here.