The status page is MyCase's home for real-time information on system performance. Here, you will find live and historical data on system performance. If service is interrupted, an update will be posted here.
Common Causes of MyCase Outages
AWS Incidents: Most MyCase outages or performance issues are linked to broader incidents affecting AWS, which is the cloud provider for MyCase. These incidents can impact multiple online platforms, including MyCase.
Residual Effects: Even after AWS resolves the core issue, residual effects may persist, causing temporary slowness or degraded performance.
FAQs
Why is MyCase experiencing degraded performance or downtime?
MyCase performance issues are typically caused by incidents at AWS. These incidents can lead to degraded performance, login issues, or errors like 505. Once AWS resolves the core issue, MyCase teams work to address any residual effects.
When will MyCase be fully restored?
There is no exact timeline for full restoration. Updates are posted on the MyCase status page as they become available.
What actions does the MyCase team take during outages?
During outages, the MyCase engineering team actively monitors the situation, diagnoses issues, and collaborates with AWS to restore services. Updates on their progress are shared on the status page.
You can also subscribe to our status page to receive email notifications whenever MyCase creates or updates an incident report by clicking the Subscribe to Updates button on the status page.