Contact Support
Our team is ready to assist you Monday through Friday, 5:00am–5:00pm PT.
Chat: Click the Chat with support icon in the top right corner of your MyCase account. Specify the department you need and you'll be routed accordingly.
Email: [email protected]
Phone: 800-571-8062
Accounting Add-On Support:
Chat: Click the Chat with support icon in the top right corner of your MyCase account. Specify that you need accounting assistance, and you'll be routed accordingly.
Email: [email protected]
Phone: Accounting phone hours are from 7:00am-3:00pm PT.
Book Free 1:1 Training with a Customer Education Rep
Want a walkthrough of a specific feature? Click your profile icon in the upper right corner of your MyCase, select Support Center on the drop down, then Book a Training Call. This is a free, personalized session with a Customer Education Rep. You can also book directly here: 8am.com/support/schedule-training
Self-Learning Resources
MyCase Knowledge Center — support.mycase.com: Search any keyword and browse help articles on nearly any topic.
MyCase Learning Center Hub — mycase.com/support/learning-center: Interactive, outcome-based lessons, organized by category.
Feature Fridays — An archive of short videos spotlighting a specific part of the MyCase software.
Training Sessions — mycase.com/support/training-sessions: Archive of recorded webinars by category.
MyCase Certification
Ready to go further? The MyCase Certification program covers navigation, client management, financial oversight, and more — equipping you to manage your cases with confidence. Self-register anytime.