Following along in MyCase is recommended as you read the article.
Viewing Emails Related to a Case
To view stored emails that have been associated with a case file, open the Case Details page for the case you'd like to look at.
On the Case Details page, click on the Communications tab and select Messages.
You will be taken to all of the Message that have been linked to this particular case.
Please Note: When we say Messages, we are referring to both Internal MyCase Messages and Stored Emails.
In the list of messages, Stored Emails will have the envelope icon next to the sender field (pictured below):
Incoming Email - This email message was sent to you by someone else and is now stored in MyCase.
Outgoing Email - You sent this this email message to someone and it is now stored in MyCase.
Unresolved Email - The email has been forwarded into MyCase, but is waiting to be resolved.
To view a Stored Email, simply click the email to open it.