Overview
We now integrate directly with leading providers (Google and Outlook) so that you can link emails to MyCase without losing the familiarity and functionality of your inbox! As a result, the MyCase Mailbox integration is no longer supported.
If you used Mailbox previously, your data is safe! All emails, attachments, and time entries saved via Mailbox remain in your account. To access saved emails, visit the Legacy Mailbox tab of a case, lead, or contact.
Moving forward, save important emails to MyCase by installing one of our embedded Add-ons.
Using Gmail?
Link emails, save attachments, and capture billable time with the MyCase Add-on for Gmail.
Get started by installing the Add-in from the Google Workspace Marketplace.
Once installed, sign into MyCase to start linking emails.
Click here to learn more.
Using Outlook?
Link emails, save attachments, and capture billable time with the MyCase Add-in for Outlook.
Get started by installing the Add-in from the Microsoft app store.
Once installed, sign into MyCase to start linking emails.
Click here to learn more.
Options
If your current email setup is incompatible with the embedded MyCase Add-ons for Outlook or Gmail, you have options!
For more information about Google plans and pricing, click here.
Click here to create a free personal Gmail account (email and calendar capability).
Upgrade to a Microsoft-backed email, like Microsoft 365, to use the Outlook Add-in.
Note: The Outlook Add-in is available with Outlook 2016 or later with any Microsoft 365 subscription, including Exchange Online. It is incompatible with Internet Explorer, local Exchange Servers or third-party Microsoft 365 accounts (such as Gmail or GoDaddy).
For more information about plans and pricing for Microsoft for business, click here.
Click here to create a free personal Outlook account (email and calendar capability).
Use Legacy Email Integration with your existing email setup.
Each firm user has a unique email forwarding address associated with their MyCase account. Allowing you to forward incoming and outgoing emails (and attachments) to that address and save them to the appropriate case and contact. MyCase even saves emails to their respective case and contact automatically when able to correctly identify them. No infrastructure changes are required. If you don't want to use the plugin, you can access this feature separately. Click here to learn more.