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How can I change the case that a message is linked to?

Your system will auto-save your new messages as you type them to ensure your work is never lost.

Message Drafts

This is a Legacy Service, meaning MyCase will no longer provide updates for this service.

How to assign another firm user to resolve your emails

MyCase lets you forward and share messages with other people. Useful for when you would like to invite someone else into the conversation

How do I forward/share a message with other people?

When an email that contains attachments is forwarded into MyCase, you can save it to a case file or as a firm document.

Attachments - Storing Emails With Attached Files

Viewing Emails Related to a Case

MyCase has an internal messaging system that is great for communicating with clients & firm staff.

Messaging Overview

The out of office feature sends custom automated message responses to clients when firm members mark that they are out of the office.

Out of Office Messaging

MyCase's Email Integration features let you easily store emails in a case and/or client file.

Getting Started with Email Integration

Messaging

Find answers and get help from Intercom Support and Community Experts

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