Messages in 8am™ MyCase can be linked to a particular case/matter.

How can I change the case that a message is linked to?

8am™ MyCase ensures your work is never lost with auto-save messages.

Message Drafts

This is a Legacy Service, meaning 8am™ MyCase will no longer provide updates for this service.

How to assign another firm user to resolve your emails

This 8am™ MyCase feature is useful for when you would like to invite someone else into the conversation.

How do I forward/share a message with other people?

When an email that contains attachments is forwarded into 8am™ MyCase, you can save it to a case file or as a firm document.

Email Integration - Storing Emails With Attachments

8am™ MyCase allows you to view emails linked to cases.

Viewing Emails Related to a Case

MyCase has an internal messaging system that is great for communicating with clients & firm staff.

Messaging Overview

The out of office feature sends custom automated message responses to clients when firm members mark that they are out of the office.

Out of Office Messaging

MyCase's Email Integration features let you easily store emails in a case and/or client file.

Getting Started with Email Integration

Messaging

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Find answers and get help from Intercom Support and Community Experts

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