Following along in MyCase is recommended as you read the steps in the article.
To issue a refund on an offline deposit made into your trust account:
Open the Contact Details Page for the person/company for which you would like to issue the refund.
Click the Billing tab.
Select the Trust History sub-tab.
The resulting screen has each trust transaction for the contact.
Click the blue View button next to the transaction you want to refund. A pop-out window will appear on the right.
Click the Refund button to enter the amount that you would like to refund. Then, enter any notes you would like attached to the refund.
Click the Refund button. MyCase will process the refund and remove the balance from this contact's trust account. The refund will be entered in the client's Trust Account ledger.
Note:
Deposits into trust can only be refunded once. As soon as a refund is issued for a particular deposit, the Refund option will be removed for that transaction.
If a refund was issued in error, you can delete it. Find the ledger entry for the refund in the client's trust ledger, then click the blue Delete button. The blue Refund link will then re-appear for the original deposit, and you can either re-issue the refund for the correct amount or leave it alone.
Offline means the deposit was made for record-keeping purposes and should not be confused with an online deposit.