In MyCase, when calendar events are created, you are able to assign them to cases/matters and share them with your clients. However, when adding calendar events in Google, you don't have these options. This used to be a big problem because so much of MyCase is based on linking calendar events to cases and posting them to client's calendars. Our solution came in the form of Unresolved Items.

OVERVIEW

When a calendar event is created in Google and then synched with MyCase, it will appear in the "Unresolved Items" area. You will receive a notification anytime there is an unresolved item. This notification appears in the form of a red "notification bubble" over the Google Sync icon (pictured below).

Click the Google Sync icon to open the Google Sync App. You will be presented with a list of all unresolved calendar events. From here, click the Resolve button next to each event to assign it to a cases/matter, share it with clients, and double check that everything was added correctly in Google.