Overview
With Outstanding Balance Summary, clients can see their overall account balance immediately. Once enabled, unpaid invoices in Sent status for the selected billing contact are added to the bottom of each new invoice by default.The Outstanding Balance Summary (OBS) allows clients to view their unpaid balances from previous invoices in a separate section near the bottom of the invoice. This feature ensures clarity and alignment with financial records.
Please note that the Outstanding Balance Summary is not included on invoices viewed in the Client Portal at this time. It is included on emailed and exported invoices.
How to Enable Outstanding Balance Summaries
To enable the Outstanding Balance Summary, you must be an Admin User.
Navigate to Settings and choose All Settings
Select Client Billing & Invoicing Settings from the menu on the left
Enable the summary by clicking Edit Preferences and checking the box next to Include Outstanding Balance Summary on Invoices
Save Preferences
FAQ
Which invoices are included in Outstanding Balance Summaries?
Invoices belonging to the selected billing contact with an outstanding balance and in Sent status will be included. Draft and Unsent invoices will not be included. Additionally, the invoice must meet the following conditions: it must belong to the same billing contact, have an outstanding balance, and be in the Sent status.
Do I still need to use Balance Forwarding?
No. The Outstanding Balance Summary now does the work for you. Unlike Balance Forwarding, Outstanding Balance Summary lists unpaid balances without adding them into the total due, ensuring accurate and clear financial records.
Can I manually select which invoices to include in the Outstanding Balance Summary?
No. At this time, all sent and unpaid invoices for this billing contact will be included by default.
Can I remove the Outstanding Balance Summary from an invoice?
Once enabled, it will be included on all new invoices by default. You must disable it from within Settings to exclude it from new invoices.
Can my clients pay all of their invoices at once?
Yes. Clients paying electronically can pay all outstanding invoices with a single payment. Learn more here. Does the Outstanding Balance Summary Add to the Invoice Total? No, OBS does not alter the total amount due on the invoice. It appears as a separate section listing unpaid amounts from other invoices, maintaining the specific total of the new invoice.On the payment page, clients can select one or more unpaid invoices, specify payment amounts, and complete one transaction to settle multiple balances. This streamlines the process for both clients and businesses.