Following along in MyCase is recommended as you read the article.
Overview
The minimum trust balance allows you to represent the minimum amount your clients/companies must have deposited in the law firm's trust account during the course of their case.
Using the Minimum Trust Balance feature will notify you in the home tab when a contact or company's trust balance falls below the minimum.
Assigning a Minimum Trust Balance
To assign a minimum trust balance to a client, navigate to the contact's page and follow the steps below:
Select Billing within the Contact Details page.
Select Trust Allocations within the Billing tab.
Click the pencil icon in the minimum trust balance column of the allocation you'd like to adjust.
Enter the minimum trust balance, and click Save.
Alerts of Low Trust Balances
If a client's unallocated balance falls below the required deposit amount, an alert will appear on the Home tab, under Important Alerts. Here, you can view all clients with a low unallocated trust balance.
With real-time access to this information, you can notify your clients when a trust replenishment is required.
Note: Allocated minimum trust balance alerts are currently not supported.
A low trust balance alert will appear on the home screen only if the total balance is below the unallocated minimum. Whether this is true is determined by the sum of the client’s total trust balances, regardless of where they are allocated.
For instance, imagine a client has the following cases:
Case A: $3000 with a $1000 minimum trust balance
Case B: $2000 with a $3000 minimum trust balance
Unallocated: $0 with a $4000 minimum trust balance
Even though Case B is below its minimum trust balance, you won't see an alert on your home page because the total amount of trust funds ($5000) is not below the unallocated minimum balance ($4000). This is because you could transfer $1000 from Case A to Case B to ensure both cases are at their minimum balance.
For clients with only one case, set the minimum trust balance for both the case and the unallocated amount to the same amount to ensure the alert triggers when their balance is below the minimum.
For clients with multiple cases, you can set a minimum balance for each case, and set the unallocated minimum balance to be the total of the minimum trust balances for each case.