Overview
An NSF means that the client has insufficient funds in their bank account to cover the authorized payment amount. This article will explain how MyCase handles NSF scenarios.
How Does MyCase Handle NSF?
MyCase handles an NSF like a bank would handle a bounced check, but this process is much faster on the MyCase system.
The processed funds will be removed from the account where they were deposited.
MyCase emails you and your client about the rejected payment.
Depending on your client’s and your bank, this process can occur 2-6 business days after the initial deposit.
To view a rejected payment’s details:
Navigate to the invoice history associated with the rejected payment.
Click the blue notes link on the right-hand side to view the details.
Payment Support
If necessary, a payments representative can explain this in more detail. Email [email protected] to contact them.
If you notice a rejected payment with a different description and would like more information, contact [email protected] for further details. Please have your confirmation number ready.
QuickBooks Users
For customers with our QuickBooks Sync, rejections and refunds will not be included when you sync your MyCase account to QuickBooks. You will need to enter these transactions within your QuickBooks account.