Overview
An NSF means that the client has an insufficient amount of funds in their bank account to cover the amount of payment authorized. This article will explain how MyCase handles NSF scenarios.
How Does MyCase Handle NSF?
MyCase handles an NSF in the same way that a bank would handle a bounced check - only this process will take place much faster on the MyCase system.
The processed funds will be removed from the account they were deposited into
MyCase emails you and your client of the rejected payment
Depending on your client’s bank and your bank, this process can take place 2-6 business days after the initial deposit
To view a rejected payment’s details:
Navigate to the invoice history associated with the rejected payment
Click on the blue notes link on the right hand side to view the details
Payment Support
If need be, a payments representative can explain this in more detail - to contact, simply send an email to [email protected].
If you notice a rejected payment that has a different description and would like more information, you can also contact [email protected] for further details. Please have your confirmation number ready.
QuickBooks Users
For customers with our Quickbooks Sync, rejections and refunds will not be included when you sync your MyCase account to Quickbooks. You will need to enter these transactions within your Quickbooks account.