Resolving Past Due Account Balances in 8am MyCase
If your account in 8am MyCase is showing as "past due," resolving this issue is straightforward. Follow the steps below to update your payment details, confirm the system recognizes the changes, and address any outstanding balances effectively.
How to Update Payment Methods
To resolve a past due notice by updating your payment method, follow these detailed instructions:
Navigate to your initials in the upper right corner of MyCase, and open the Settings page.
Select Firm Settings.
Navigate to the Billing section.
Scroll down to the payment method segment and choose to edit your existing payment information.
Input the updated credit or debit card details you wish to use for future payments.
Click Save Billing Information to confirm the changes.
Important: Only Admin users can update the payment information for the account. If you do not have Admin access, please contact a colleague who does to perform these actions. Once the payment method is updated successfully, the system should automatically attempt to process the outstanding payment. To confirm this:
Refresh the page or log out and log back in.
Check whether the "past due" notice has been cleared.
If the notice still appears, re-enter and verify the information or contact 8am MyCase support for further assistance.