Overview: How the Integration Works
The Calendar Integration gives you two-way synchronization between your MyCase calendar and Google Calendar. If you add, edit, or delete an event in Google Calendar, it updates in MyCase. If you add, edit, or delete an event in MyCase, it updates in Google Calendar.
Important: This Is a Personal, One-to-One Sync
This is one of the most common points of confusion with this integration, so it's worth stating clearly up front:
This integration is meant to be downloaded by each individual firm user — not just one person for the whole firm. Every team member who wants their MyCase events on their Google Calendar needs to connect their own Google account from their own MyCase login.
It does not sync to a shared or firm-wide Google Calendar. There is no way to connect one shared/departmental Google account and have every user's MyCase events flow into it automatically.
In other words: if five people at a firm want to see their MyCase events in Google Calendar, all five need to individually connect their own Google account through their own MyCase profile. One person downloading the integration does not bring everyone else's events along with it.
Important: Events Only Sync Through the "MyCase" Sub-Calendar
The second most common point of confusion is where synced events actually live. The integration creates a separate "MyCase" sub-calendar inside Google Calendar — it does not merge events into your main/personal calendar:
MyCase → Google: An event added or shared with you in MyCase will only show up on the "MyCase" sub-calendar in Google Calendar. It will not appear on your main personal calendar.
Google → MyCase: An event must be added directly to that same "MyCase" sub-calendar in Google Calendar in order to sync back to MyCase. Adding it to your main calendar (or any other calendar) will not sync it over.
Rules and Limitations
Shared Events Sync Only: Only events the connected user is specifically linked to or shared on in MyCase will sync — not every event in the firm. If an event is missing, confirm the user is explicitly shared on it in MyCase.
One Google Account Per MyCase User: Each MyCase user can connect only one Google account, and that Google account can only be linked to one MyCase user at a time. If the Google account is already connected elsewhere, MyCase will show an "email already in use" error.
One External Calendar at a Time: A MyCase user can sync with Google Calendar or Outlook Calendar, but not both at the same time.
Shared or Login-less Mailboxes Aren't Supported: Because the integration requires signing in with the calendar owner's own credentials, a shared or unlicensed mailbox/calendar with no individual login can't be connected.
Sync Timing: Newly added or edited events typically take 5–10 minutes to appear on the other calendar.
No Date Range or Event Type Filtering on the Sync: The integration can't be limited to a date range or specific event types — anything the connected user creates or is shared on will sync, including all-day events.
Event Descriptions Don't Carry Over: The event itself will sync, but any notes entered in the MyCase event description field are not included on the synced Google Calendar entry.
No Scheduler or Virtual Meeting Link Sync: There is currently no supported way to sync a scheduling tool or to generate/sync a virtual meeting link (e.g., Zoom, Teams) through this integration.
Managing the "MyCase" Sub-Calendar in Google Calendar
Make sure the "MyCase" sub-calendar is checked/visible in your Google Calendar list. If it's unchecked, synced events won't display even though the sync itself is working correctly.
Common Troubleshooting Steps
Re-sync the Integration: If events are missing, go to Manage Integrations, locate the Google Calendar tile, and use the Sync button to refresh the connection. This can push missing events over right away.
Re-authenticate the Integration: If re-syncing doesn't resolve it, use the Re-authenticate option in the same Manage Integrations screen to reset the connection.
Uninstall and Reinstall the Integration: As a final step for persistent issues, uninstall the integration from Manage Integrations and reconnect it. This resolves most underlying connectivity problems.
"Email Already in Use" Error: This means the Google account is already connected to a different MyCase user. Either connect a different Google account, or have the other MyCase user disconnect that Google account first (Manage Integrations > Google Calendar tile > Uninstall) before reconnecting it to the new user.
Events Not Visible to Other Staff: If the sync looks correct but coworkers still can't see an event, confirm the event is explicitly shared with them in MyCase, and that their MyCase calendar has no event type filters selected (selecting a filter hides everything outside that type).
Frequently Asked Questions
Is this integration meant to be shared, or does each person need to set it up themselves?
Each person needs to set it up themselves. The integration syncs one Google account to one MyCase user. It is not designed to connect a single shared firm Google Calendar for everyone to use.
Can two different MyCase users connect the same Google account?
No. A single Google account can only be linked to one MyCase user at a time. Trying to connect a Google account that's already linked elsewhere will return an "email already in use" error.
Can I connect both Google Calendar and Outlook to the same MyCase user?
No, only one external calendar can be connected per MyCase user at a time.
I added an event in MyCase — why isn't it showing up on my regular Google Calendar?
It's syncing correctly. Events from MyCase only appear on the separate "MyCase" sub-calendar, not merged into your main calendar. Make sure that sub-calendar is checked/visible in your Google Calendar list.
Why aren't the events I add in Google Calendar syncing to MyCase?
The event must be added directly to the "MyCase" sub-calendar in Google Calendar. Events added to your main calendar or any other calendar in Google won't transfer over.
Will the notes I add in a MyCase event's description sync over to Google Calendar?
No. The event itself will sync, but text entered in the MyCase description field is not included on the synced Google Calendar entry.
Can I sync a scheduling tool or have a virtual meeting link (Zoom, Teams, etc.) added automatically through this integration?
Not currently. There is no supported connectivity for syncing a scheduler or a virtual meeting link through this integration.
Why can't my staff see events that were shared with them?
Usually one of two things: the event wasn't explicitly shared with that person in MyCase, or their MyCase calendar has an event type filter selected, which hides everything outside that type. Unselecting all event type filters will show everything they have access to.
How long does it take for a new or edited event to sync?
Typically 5–10 minutes in either direction. If it's been longer, try the re-sync steps below.
What happens to synced events if a user is deactivated?
The sync connection breaks going forward, so no new changes will sync for that user. Events already synced to the "MyCase" sub-calendar in Google Calendar are not automatically removed — the user (or someone with access to that Google account) would need to manually delete the "MyCase" sub-calendar if it's no longer needed.
What should I do if syncing suddenly stops?
Start by re-syncing the connection from Manage Integrations. If that doesn't work, re-authenticate. If issues persist, uninstall and reinstall the integration to fully reset the connection.