The Single Select Custom Field lets you create a list of pre-defined items. When creating or editing a case, contact, or company record in MyCase, you can choose an item.
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How to Create Single Select Fields
When adding a Custom Field into MyCase (learn more)
Name the Custom Field
Choose Single Select as the field type
βClick Add list option.
βType a List Option into the box
Press the check mark
Repeat until you've added all the options you'd like
You can re-order the list options by clicking and dragging them up and down
Once everything is added and ordered correctly, click Add Custom Field.
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