If you are experiencing difficulties with MyCase Desktop, follow these steps and recommendations to troubleshoot common problems effectively. This guide includes general troubleshooting, issue-specific instructions, and key details about subscription requirements.
General Troubleshooting Steps
Reset MyCase Desktop - On a PC device: In the bottom right corner of your screen, click the ^ icon. Then, click the MyCase logo. Click 'errors and troubleshooting', then 'reset'. On a Mac device: Click on the MyCase logo at the top of your screen, then click errors and troubleshooting, then click reset. This step can address minor glitches or syncing errors.
Update the Application - Ensure you have the latest version of MyCase Desktop. Updates often include fixes for known bugs and compatibility issues.
Crashing Every Time Upon Launch
If MyCase Desktop crashes every time you open it:
Uninstall the Program: Search for MyCase in your Windows menu or Finder (for macOS) and uninstall it.
Reinstall the Program: - Log in to MyCase on the web. - Navigate to 'Integrations and Apps.' - Download the MyCase Desktop application from the "Desktop" tile.
Connection Issues Post-Installation
If you cannot connect MyCase Desktop to the service after installation:
Verify your subscription level. The MyCase Drive feature is only available for users on the Pro plan.
If your subscription was recently downgraded to Basic, this feature will no longer be accessible.